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REDEMPTION PROCESS
 

   TO REDEEM PONITS FOR ANY OF THE LOCAL LIFESTYLE OFFERS AND FOR REDEMPTION AT MACKINNONS AMERICAN EXPRESS TRAVEL


  • Call our 24 hour Customer Service Hotline on ( 011) 4 414141 or by sending a fax to (011) 4414142

  • Upon contacting the  bank the cardmember will have to provide sufficient information to be identified as the cardmember.

  • Upon verification of identity the required redemption is made and the number points redeemed will be deducted from the Cardmember program
         account and the gift voucher will be dispatched to the card members or his/her nominee.

  • The Cardmember or his/her nominee will have to present the voucher to the Membership Rewards merchant outlet in order to redeem the
         product/ enjoy the service.
  •  

       TRANSFERRING POINTS TO ASIA MILES, HILTON HHONORS AND PRIORITY CLUB

     
  • Enroll in any of the participating frequent traveler partner programs online.

  • Consult the frequent traveler program website to determine the number of points required for the redemption you have planned.

  • Contact our 24 hour Customer Service Hotline on ( 011) 44414141 to transfer the Membership Rewards points required to your frequent
         traveler program to redeem your points or call them directly.

  •    RESTRICTIONS

     
  • Once Membership Rewards points have been converted into partner points, they cannot be converted back into your membership Rewards
         account and become subject to the terms and conditions of the participating frequent traveler program.

  • You may only convert Membership Rewards points into the frequent traveler program accounts held by you or your supplementary
         Cardmember linked to your card account.
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